1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website or use our X9Trader platform. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
Similar technologies include web beacons, pixels, and local storage, which serve similar purposes to cookies.
2. How We Use Cookies
We use cookies for several important purposes:
- To keep you logged in to your trading account
- To remember your preferences and settings
- To analyze how our platform is used and improve performance
- To provide personalized content and recommendations
- To ensure the security of your account and prevent fraud
- To comply with regulatory requirements
3. Types of Cookies We Use
3.1 Essential Cookies
🔧 Required for Platform Functionality
These cookies are necessary for the X9Trader platform to work properly. They cannot be disabled without affecting core functionality.
- Authentication: Keep you logged in during your trading session
- Security: Protect against cross-site request forgery and other attacks
- Load Balancing: Distribute traffic across our servers
- Session Management: Maintain your trading session state
3.2 Performance Cookies
📊 Help Us Improve Our Services
These cookies collect information about how you use our platform to help us improve performance and user experience.
- Analytics: Google Analytics, internal analytics tools
- Performance Monitoring: Page load times, error tracking
- A/B Testing: Testing different features and improvements
- Heat Mapping: Understanding user interaction patterns
3.3 Functional Cookies
⚙️ Remember Your Preferences
These cookies remember your choices and preferences to provide a more personalized experience.
- Language Settings: Your preferred language
- Theme Preferences: Dark/light mode selection
- Trading Preferences: Chart settings, layout preferences
- Notification Settings: Your communication preferences
3.4 Marketing Cookies
🎯 Deliver Relevant Content (Optional)
These cookies are used to deliver personalized marketing content. You can opt out of these cookies.
- Advertising: Relevant trading education and platform updates
- Social Media: Integration with social platforms
- Email Marketing: Personalized email content
- Retargeting: Relevant ads on other websites
4. Third-Party Cookies
Some cookies are set by third-party services that appear on our platform:
| Service Provider | Purpose | Cookie Type |
|---|---|---|
| Google Analytics | Website analytics and performance | Performance |
| Cloudflare | Security and performance | Essential |
| Intercom | Customer support chat | Functional |
| HubSpot | Marketing automation | Marketing |
5. Cookie Duration
Cookies can be either session cookies or persistent cookies:
5.1 Session Cookies
- Temporary cookies that expire when you close your browser
- Used for essential functionality like keeping you logged in
- Automatically deleted when your session ends
5.2 Persistent Cookies
- Remain on your device for a specified period
- Duration ranges from 30 days to 2 years
- Used for preferences and analytics
- Can be deleted manually through browser settings
6. Managing Your Cookie Preferences
6.1 Cookie Consent Manager
You can manage your cookie preferences at any time:
6.2 Browser Settings
You can also control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and Site Permissions
⚠️ Important Note
Disabling essential cookies may prevent you from using certain features of the X9Trader platform, including logging in and executing trades.
7. Do Not Track
Some browsers have "Do Not Track" features that send a signal to websites requesting not to track users. Currently, there is no industry standard for how to respond to these signals. We continue to monitor developments in this area.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Updating the "Last Updated" date at the top of this policy
- Displaying a notice on our platform
- Requesting renewed consent where required
9. Contact Us
If you have questions about our use of cookies, please contact us:
Email: [email protected]
Subject: Cookie Policy Inquiry
We will respond within 5 business days.